It includes some ideas for how these skills can be practiced in class and several brief descriptions of classroom activities. If you want to download you have to send your own contributions. Here are five tips for ensuring your phone skills give a good impression. A apologizes and redirects B to the appropriate customer service department. Core Skills, Learn How to Become the Best Trainer in Your Field, Attend Our 2-Day Train the Trainer Course, Acting Telephone role plays. Get an idea how confident he or she feels using the phone, who he or she usually talks to and who he or she needs to talk to. English ESL telephone skills worksheets - Most downloaded (9 Results) Prev; 1 > Next; Order By: Most downloaded | Most favorited | Newest. I find that most of the text book lessons are boring on their own so I try to spice things up a bit by making my own worksheets. Build confidence and skills for handling telephone calls more professionally. This is a quick exercise in getting the delegates to think about the “benefits” of a product for a particular feature. The second exercise is to try to identify the title for each extract. This section features phrases you might hear when you telephone a company hoping to talk to someone. Attention and Focus This is a follow-up for my "At a party: meet new people" worksheet. /*